PlantSense — Account & Data Deletion

You have the right to permanently delete your PlantSense account and all associated personal data at any time, in line with GDPR and similar privacy laws. Account deletion is self-service via the app — you don't need to contact us, though you're welcome to if you run into issues.

Upon deletion, the following is permanently removed:

• Account profile — email, display name, and settings
• Plant collection — all plants, nicknames, care notes, planting dates, and growing environment details
• Scan history — identifications, AI results, confidence scores, and feedback
• Care plans and task history
• Plant journal and timeline entries
• Reminder settings and notification preferences
• App settings and preferences
• Subscription history stored within PlantSense (separate from app store records)

• Anonymised aggregated data used to improve AI accuracy and understand usage trends
• Data required for legal or regulatory compliance
• Records needed to investigate fraud or Terms of Service violations
• Anonymised feedback data stripped of identifying information

None of this retained data is used to identify, contact, or target you.

• Immediate — your account is deactivated, you are signed out, and you cannot log back in.
• Immediate — personal data is permanently deleted from the production database as part of the same action, not on a delayed schedule.
• Backup systems — routine disaster-recovery backups are retained by our database provider and overwritten per their standard rotation schedule. They are not accessible through the app.

Once initiated, deletion cannot be stopped or reversed.

We recommend exporting your data first via Settings → Data & Privacy. Your export covers plant collection details, scan history and identification results, care plan summaries, and journal and timeline entries.

Export isn't available after deletion is initiated, and deleted data cannot be recovered.

Deleting your account does not automatically cancel a PlantSense Plus subscription — app store subscriptions are managed independently by Apple and Google. To avoid future charges, cancel separately first:

• iOS — Settings → [Your Name] → Subscriptions → PlantSense Plus
• Android — Google Play Store → Profile → Payments & subscriptions → Subscriptions

No refunds are issued for unused subscription periods upon deletion.

If you use PlantSense as a guest without an account, your data is stored only locally on your device and is removed when you uninstall the app. No server-side account or personal data is created beyond temporary processing for AI identification.

Deleted accounts are permanently deactivated and cannot be reactivated or recovered. Using PlantSense again requires creating a new account, and no previous data carries over.

Deletion removes your data from PlantSense systems only. Data processed by third parties — OpenAI for AI analysis and RevenueCat for subscriptions — is subject to those services' own retention and deletion policies. See our Privacy Policy for full third-party processing details.

1. Open the PlantSense app and go to the Settings tab
2. Scroll to the Account section
3. Tap Delete Account
4. Read the confirmation notice
5. Tap Delete Account again to confirm

Deactivation is immediate and final.

Questions about account deletion or data removal, or trouble with the process? Email plantsense.app@gmail.com. We aim to respond within 5 business days.